Privacy Policy

Introduction

3kk is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear terms what information we collect from you, how we use it, with whom we may share it, and the rights you hold over your own data. By accessing or using 3kk, you acknowledge that you have read and understood this policy.

This policy applies to all users of 3kk, including visitors, registered players, and VIP members located in Bangladesh and internationally. We treat every piece of data you entrust to us with the highest degree of care and responsibility.

Information We Collect

We collect two broad categories of information: data you provide to us directly, and data we gather automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and gender (required for account registration and age verification)
• Email address and mobile phone number for account communication and customer support
• Residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) for identity verification
• Government-issued identification documents (National ID, passport, or driving licence) for KYC compliance
• Payment account details such as bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals

Information Collected Automatically

• Device information including device type, operating system version, browser type and version, and unique device identifiers
• IP address and approximate geographic location derived from it, used for fraud prevention and regional compliance
• Browsing and gameplay data such as pages visited, games played, session duration, betting patterns, and transaction history
• Cookies and similar tracking technologies that help us maintain session continuity and personalise your experience

How We Use Your Information

3kk uses the information collected for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect. The primary purposes for which we process your personal information are:

• Account creation, verification, and ongoing management, including identity checks required for responsible gaming compliance
• Processing financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Visa/Mastercard
• Delivering personalised promotions, bonus offers, and VIP programme benefits tailored to your activity and preferences
• Providing customer support, resolving disputes, and responding to queries submitted via email or live chat
• Detecting, investigating, and preventing fraudulent activity, money laundering, and other forms of abuse or misuse of our platform
• Improving our platform through analytics, performance monitoring, and user behaviour research to enhance overall experience

We process your data only where we have a legitimate legal basis to do so — including your consent, the performance of a contract, legal obligation, or our legitimate interests as a platform operator. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Sharing of Your Information

3kk does not sell, rent, or trade your personal information to any external party for marketing or advertising purposes. We may share limited data with trusted third parties strictly to the extent necessary for the following purposes:

Payment Processing Partners

To facilitate deposits and withdrawals, we share necessary transaction details with payment service providers including bKash, Nagad, Rocket, Upay, and international card processors. These partners are bound by their own strict data protection obligations and may not use your data for any purpose other than completing the transaction.

Technology and Security Providers

We work with game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), fraud detection services, and cloud infrastructure partners who may process certain data on our behalf. All such partners are contractually required to handle your data securely and only for the specified purpose.

Legal and Regulatory Disclosure

We may disclose your personal information when required to do so by applicable law, court order, or government authority. We may also disclose data where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of 3kk, our users, or the public.

Cookies and Tracking Technologies

3kk uses cookies and similar technologies to deliver a consistent, personalised experience. Cookies are small text files stored on your device when you visit our platform. We use three main categories of cookies:

• Essential cookies — necessary for the platform to function, maintaining your login session and keeping the site secure
• Performance cookies — help us understand how users interact with our platform, which pages are popular, and where errors occur
• Preference cookies — remember your settings such as language preferences and notification choices to personalise your visits

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform. Continuing to use 3kk without changing your cookie settings implies your acceptance of our cookie use.

Data Security

The security of your personal information is a matter we take extremely seriously at 3kk. We implement a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Our platform uses SSL (Secure Sockets Layer) encryption for all data transmissions. Our servers are protected by firewalls and access controls, and all staff with access to personal data undergo regular security training. Financial data is handled by PCI DSS-compliant payment processors, and sensitive credentials are stored using strong hashing algorithms.

Data Retention

We retain your personal information for as long as your account is active or as necessary to provide you with our services. We may also retain certain data for additional periods where required for legal, accounting, or regulatory compliance purposes — for example, transaction records may be kept for a minimum of five years to satisfy financial reporting obligations.

When your personal data is no longer needed, we will securely delete or anonymise it in accordance with our data disposal procedures. If you close your account, we will initiate data deletion within a reasonable timeframe, subject to any legal hold requirements that may apply.

Your Data Rights

As a user of 3kk, you have meaningful rights over your personal data. We respect these rights and will assist you in exercising them. Your rights include:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — you may ask us to correct any inaccurate or incomplete personal data we hold about you
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected
• Right to restrict processing — you may ask us to pause processing of your data in certain circumstances, such as while a dispute is being investigated
• Right to data portability — you may request a structured, machine-readable copy of the data you provided to us, where technically feasible

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days. We may need to verify your identity before processing certain requests to protect your account security.

Payment Data and Financial Information

When you make a deposit or withdrawal on 3kk using services such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or international card networks, the payment details you provide are processed securely by our certified payment partners. 3kk does not store your full card numbers, mobile banking PINs, or banking passwords on our servers.

We retain transaction reference numbers and amounts for accounting and legal compliance purposes. All financial data is handled in Bangladeshi Taka (BDT) and stored using encrypted, access-controlled database systems. Our payment infrastructure meets industry standards for financial data protection.

Age Verification and Responsible Gaming

3kk is strictly an adults-only platform. We require all players to be 21 years of age or older. As part of our registration and KYC process, we collect identity documents to verify that users meet this age requirement. We take our commitment to responsible gaming seriously and use player data to identify and assist those who may be at risk of problem gambling.

If our monitoring systems detect patterns consistent with problem gambling behaviour, we may use your account data to reach out proactively and offer self-exclusion or deposit-limit tools. This use of data is strictly for the protection of our players and is never used for commercial targeting. For more information, please visit our Responsible Gaming page.

Changes to This Privacy Policy

3kk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify registered users by email or by posting a prominent notice on our platform before the changes take effect.

Your continued use of the 3kk platform after any such changes have been notified constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. The date at the top of this page indicates when the policy was last updated.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 3kk handles your personal data, our dedicated support team is available 24 hours a day, 7 days a week to assist you.

We aim to respond to all privacy-related enquiries within 48 hours. For urgent matters relating to account security or suspected data breaches, please mark your message as urgent so our team can prioritise your case.